Off-Site Support Solutions

Welcome to the Web Content Solutions Customer Support Web Site.  This self contained site contains account information for our customers as well as real-time support and project activity logs.  You can monitor your project's progress, ask questions, submit changes as well as receive product and project documentation in .doc, .pdf, or .html format.

Each Web Content Solutions 'Project File' includes:

• A Documentation Library
• Project News Flashes (via email)
• Access to Tracker Updates (real-time project progess and info)
• In-Progress Request/Suggestion Forms
• Contact Information Forms
• Ongoing Screenshots
• Project forums (this feature allows employee collaberation during development)
• SMS/Pager updates*

Before you can use this site, you must first meet certain criteria:

• Be currently engaged in a project with Web Content Solutions
• Receive an ID and Password (issued 48 hours after project has begun)

Web Content Solutions also offers Peer to Peer and Third Party support:

• Support your clients seemlessly via our Third Party support system.  We can offer your clients hardware, software and web support at an affordable cost.
• Help guide and train your employees in the fields of hardware, software, custom software and web application administration, deployment and general usage.
• Provide your company with a forum for constructive customer feedback.  This forum is moderated, updated and supported by our team of qualified experts.
• Provide SMS, paging,phone, IMS and web based support for off-site employees and cilents.